Case studies
Work that is live in production
Each of these is a system running inside a real operation today, built around the software the business already uses.
Download all five case studies as a PDF — no form, no email required.
Office products and workplace supplies
Heatons Group
A full AI operating layer across customer service, tenders and back office
Heatons ran twelve months of AI deployment across customer-facing and internal operations. The programme returned 8.27x on investment and reclaimed the equivalent of two full-time roles.
- Return on investment
- 8.27xReturn on investment
- Hours reclaimed in year one
- 1,957Hours reclaimed in year one
- Conversational AI
- Document automation
- Sales insight
Group purchasing, NHS and public sector supply
National buying group
NHS special product requests answered in eleven seconds instead of thirty minutes
NHS trusts send in requests for products that sit outside the contracted catalogue. Those requests are now sourced, priced and quoted automatically, and the client bids on several times more of them.
- Per request, from 30+ minutes
- 11 secPer request, from 30+ minutes
- Reduction in processing time
- 99.4%Reduction in processing time
- Procurement automation
- Document automation
- Quote engine
Office products and workplace supplies
Aston & James
Half the inbound website workload, answered before anyone opens an email
A 24/7 agent on the Aston & James website handles sourcing, support and product questions at the moment customers ask them. Inbound requests reaching the sales and support team fell by half.
- Fewer requests reaching the team
- 50%Fewer requests reaching the team
- Conversations handled per week
- 587Conversations handled per week
- Conversational AI
- Lead capture
- Sales insight
Homecare franchise network
Right at Home
Care enquiries and carer applications, captured and routed around the clock
A national homecare network replaced a rigid scripted chatbot with an AI agent that holds a real conversation with families in distress. Every enquiry is captured, classified and routed to the right team automatically.
- Enquiry capture
- 24/7Enquiry capture
- Conversations classified and routed
- 100%Conversations classified and routed
- Conversational AI
- Lead capture
- Workflow automation
Direct to consumer health and supplements
In Health Supplements
Every customer conversation turned into a weekly commercial brief
IHS runs an AI product adviser on its store and gets a Friday digest that reads like a research report. The team sees what customers asked for, what the site failed to answer, and every conversation behind it.
- Replaces a week of transcript review
- 1 emailReplaces a week of transcript review
- Conversations classified daily
- 100%Conversations classified daily
- Conversational AI
- Customer insight
- Workflow automation
Book a free AI audit
Thirty minutes with Moses. We look at where the manual work actually sits in your operation and tell you honestly which parts are worth automating and which are not. No preparation needed, no obligation afterwards.
Book a free AI audit