Automation for distribution
We build the automation that runs distribution businesses.
Live production systems for distributors across the UK, Ireland and North America. We take the manual work out of order processing, invoicing and customer service - inside the systems you already run.
Trusted by distributors, dealers and operators
Working alongside
- CEF Global SolutionsChannel partner
- BLOC GroupChannel partner
- SuperstatBuying group
- McIntosh ConsultancyConsultancy
What clients say
“We have been working with Moses and the team for our site chatbot, to help customers track deliveries and provide key product information. This has significantly reduced our staff's workload, and the results have been outstanding. We are also working on further AI integrations for data analysis and can highly recommend Metacog.”
Simon Billings BSc (Hons) MSc DC
Integrative Care
Built for the sectors where the paperwork is the operation
Office products
Multi-branch dealers running high invoice and order volumes across trade and contract customers.
Industrial gas and welding
Cylinder tracking, rental billing and order desks where a keying error costs a delivery.
Furniture
Long lead times, configured products and supplier paperwork that never arrives in one format.
We also run production systems outside distribution, in supplements, care and construction, where the same operational patterns apply.
What we build
How we workDocument and invoice automation
Purchase ledger stops keying invoices by hand. Documents arrive in any format and land in your system matched, coded and ready to approve.
Order and quote processing
Emailed orders and PDFs become clean system entries the same hour they arrive, without a person retyping them.
Customer-facing agents
Routine questions about stock, orders and deliveries answered around the clock, escalating cleanly when a human is needed.
Back-office workflow
The chains of small manual steps between systems - reconciliation, chasing, filing, reporting - run themselves and flag exceptions.
Data and reporting
One reliable view of orders, margins and service levels, refreshed without anyone rebuilding a spreadsheet on a Monday.
Integration with what you already run
We work with your ERP, your finance system and your processes as they are. No replatforming, no rip and replace.
How an engagement runs
01
30-minute AI audit
We map the operational bottlenecks and quantify where time and margin are leaking.
02
Scoped build plan
A short plan with the first workflow to automate, the integrations needed and what good looks like.
03
Production build
We build against your ERP and finance stack as it is, with people in the loop where it matters.
04
Run and extend
We keep it running, watch the exceptions and add the next workflow once the first is earning.
Live in production
Systems running daily inside client operations, not pilots.
UK, Ireland and North America
Work delivered across three markets from one team.
Your systems, unchanged
We automate around your ERP and finance stack. No replatforming.
What it looks like when it is working
All case studiesOffice products and workplace supplies
A full AI operating layer across customer service, tenders and back office
Heatons ran twelve months of AI deployment across customer-facing and internal operations. The programme returned 8.27x on investment and reclaimed the equivalent of two full-time roles.
Read itGroup purchasing, NHS and public sector supply / Client confidential
NHS special product requests answered in eleven seconds instead of thirty minutes
NHS trusts send in requests for products that sit outside the contracted catalogue. Those requests are now sourced, priced and quoted automatically, and the client bids on several times more of them.
Read itOffice products and workplace supplies
Half the inbound website workload, answered before anyone opens an email
A 24/7 agent on the Aston & James website handles sourcing, support and product questions at the moment customers ask them. Inbound requests reaching the sales and support team fell by half.
Read itBook a free AI audit
Thirty minutes with Moses. We look at where the manual work actually sits in your operation and tell you honestly which parts are worth automating and which are not. No preparation needed, no obligation afterwards.
Book a free AI audit